These answers are short by design; each points to a longer page where there is more to say. Everything here was checked between 31 October and 1 November 2026 and can change, so confirm anything that matters with the hotel or with us before you travel.
- What time are check-in and check-out?
Check-in is at 4 p.m. and check-out at 11 a.m. The front desk is open 24 hours a day, seven days a week.
- Is there a resort fee?
Yes. The hotel's guest-services page gives $40 per room per night; its suite pages give $35. It covers on-site activities such as bike loans. We state the figure that applies when we quote a price.
- How much is parking?
Outdoor self-parking is free. Indoor valet parking costs $39 CAD plus taxes per night with in-and-out privileges; electric-vehicle charging adds $15 CAD to the valet fee.
- Are pets allowed?
Dogs and cats are accepted. The hotel's page says $60 per room per night and that pets must never be left alone in the room; Loto-Québec's page for the complex says $25 per night for service animals and household pets. Ask us to confirm the current charge.
- Which rooms have a view of the river?
Every category with View in its name — Fairmont View, Deluxe View, Deluxe View Jacuzzi King, One Bedroom Suite View — and La Charlevoix Suite. Plain Fairmont and Deluxe rooms are placed throughout the hotel without a view guarantee. See rooms and suites.
- Is there an outdoor pool in winter?
Yes: one of the two outdoor pools and the outdoor whirlpool are open all year. All pools open daily from 7 a.m. to 10 p.m. Details on spa, pools and fitness.
- What are Moment Spa's hours?
By reservation, Monday to Friday 10 a.m. to 5 p.m., and Saturday and Sunday 9 a.m. to 5 p.m.
- When can I golf?
The course is open May to October, every day from 8 a.m. to 8 p.m. You do not need to be a hotel guest to book a tee time. See golf on the cliffs.
- How old must I be to enter the Casino de Charlevoix?
18 or older, with original photo ID. The same rule applies to its bars and the St-Hubert Signé Casino restaurant; Loto-Québec also applies it to the hotel bars.
- Where can someone get help with gambling in Quebec?
Gambling: Help and Referral (Jeu : aide et référence) answers 24 hours a day at 1-800-461-0140, or 514-527-0140 in the Montréal area. The call is free, confidential and bilingual. See responsible gambling.
- How do I get there without a car?
The Train de Charlevoix runs from spring to autumn from Chute-Montmorency near Québec City to La Malbaie. There is no airport shuttle; from Jean Lesage airport you need a taxi, limousine, bus or rental car. The concierge can arrange transport. See getting here.
- How far are the whales?
Tourisme Charlevoix places the whale-watching departures at Baie-Sainte-Catherine less than an hour from La Malbaie. See whales at Tadoussac.
- Is there babysitting?
The hotel arranges babysitting with early-childhood professionals through a service called Le Club des Amis, booked through the Royal Service desk at +1 418-665-3703 or extension 0 from the room.
- Does the hotel have accessible rooms?
The hotel says it has ten adapted rooms, some with widened doorways, and that Housekeeping can provide tub benches and raised toilet seats while Security lends wheelchairs. See accessibility.
- Is booking through La Malbaie Stays more expensive?
We never charge you a fee. If your request becomes a confirmed stay, the hotel or the booking partner that completes it pays us a commission. You are free to compare our answer with the hotel's own site before deciding. See notre modèle.
- Is my request a reservation?
No. The request sheet asks us to check availability and price. Nothing is booked until you agree to an offer, and we never ask for a card number on this site.
- Is the hotel open all year?
Yes. The hotel describes itself as a year-round resort. Some outlets are seasonal: Le Point Cardinal opens in golf season, and on 31 October 2026 Le Bellerive and the pool bar were listed as closed until spring.